IT Engineer
Be the main point of contact for any IT issues reported on-site. Qualifications Bachelor's Degree in Information Technology or Computer Science, or any related field . Deploying tech tools as needed by the client and/or organization. Web system design and development experience.
LOCATION
Davao City
EMPLOYMENT TYPE
Permanent
What You’ll Do
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Responsibilities Troubleshooting hardware and software issues raised. Installing and maintaining hardware and computer peripherals.
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Implementing site-wide solutions as determined by the client and/or management. Troubleshooting networking and connection issues.
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Contacting users to find out the nature of the problem. Delivering relevant and correct technical support on a case-by-case basis. Coordinating on-site outages to necessary groups or third parties.
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Support experience (hardware, software, network and related technologies) Advanced knowledge of computer hardware systems, chipsets, memory modules and peripherals. Knowledge of popular operating systems, software applications and remote connection systems.
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Ability to solve complex hardware and software issues. Experience in handling a global service center and operations.
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Ability to manage high-stress situations calmly and effectively. Strong attention to detail and well organized
The Role Needs Someone with:
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Strong technical knowledge
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Excellent solution finding and root cause analytical abilities
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Previous experience creating detailed and easy to follow technical documentation
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Willingness to create internal knowledge base articles
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Strong knowledge of IT Standards / Process. ITIL/PCI/ISO
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Strong knowledge of cloud computing
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Expert in Active Directory
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Strong experience in LAN/WAN design
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Expert Windows Server / Exchange Architecture - design, implement, and maintenance
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Strong with TCP/IP protocol, firewall, security, and firewall
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WHAT'S IN IT FOR YOU?
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Competitive compensation package and benefits
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Health insurance upon regularization
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Be part of a dynamic Davao Team
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13th-month pay
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Paid Leaves
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Personal development and training opportunities
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Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)
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Employee engagement activities, team outings, sports activities, and events.
